InfoWorld

ServiceNow is giving its AI Control Tower new features to make AI agents more governable — and a new name, Super Intelligence Control Tower (SICT), to please the US President. It is also updating EmployeeWorks to make building AI agents easier. AI Passport, a new component of SICT, gives every agent, whether from ServiceNow or a third party, a verifiable identity, and provides runtime control ove…

Google has made daily token quotas generally available for BigQuery’s generative AI functions to give enterprises a way to limit AI consumption by project and individual user. These quotas, which can be managed via the IAM and Admin tab in the Google Cloud Console, cover both input and output tokens at the project and individual-user levels per day and apply to the AI.GENERATE, AI.GENERATE_TABLE,…

Most teams building AI agents are pouring effort into better memory, longer context windows, conversation summaries, retrieval systems that pull up anything the agent has ever seen. These are useful tools. But they do not solve the problem of knowing whether an action actually completed. Memory tells an agent what happened. It doesn’t tell the agent what’s true right now. And for any agent that t…

Using vibe coding to scratch an itch has many of the same issues as using low-code and no-code development tools. That’s not surprising. Putting together something quickly to solve a specific problem lacks the level of discipline of software engineering, introducing inefficiencies that come from not following architectural guidelines and policies. I recently reviewed the AI-generated code I used …

For most of the history of enterprise software, accountability has been relatively easy to understand. A person logs in, a person has a set of permissions, and a person takes an action. If something goes wrong, you can usually work backwards from there. Agentic AI changes that. We are moving from systems that suggest what someone should do to systems that can actually do it. Agents can access too…

Google has launched Gemini 4 Argon, a new flagship AI model aimed at complex enterprise and software-development workloads, pairing claims of stronger coding performance and advanced reasoning with an introductory pricing model that doubles after November 30. The model “excels at deep work in complex, real-world tasks,” Koray Kavukcuoglu, senior vice president of Google DeepMind and chief AI arch…

Companies across industries are moving quickly to build agentic AI systems. But getting an agent to work in a prototype is very different from getting one to perform reliably in production. Once agentic AI systems encounter real-world requirements around speed, accuracy and cost – the trade-offs become much harder to ignore. Across the many agentic AI projects I have worked on, one expectation co…

The first substantial software project I ever undertook (at least it seemed substantial at the time) was porting the famous text-based Star Trek game from an old newspaper I found to an IBM 5100 “luggable” computer in the mid-1970s. My father, who was a cardiologist, was an early advocate for computing in medicine, and he used an IBM 5100 at work. He would bring this beast home on the weekends an…

Employees are increasingly using large language models (LLMs) and AI agents to get work done. Many are using agents to complete tasks, and others are using LLMs to generate content, vibe coding tools to develop applications, and agent orchestration platforms to automate workflows. According to Kyndryl’s People Readiness Report , while 57% of organizations have embedded AI into core processes or d…

I spent 13 years building Android apps, and for most of them, the backend was someone else’s problem. Building Weather Pal, my own forecast app, broke that habit fast. It taught me that mobile reliability is rarely about whether your server responded. It is about what happens to your data between fetch and display, and about who else is drinking from the pipe you pay for. Two incidents made that …

Imagine a vendor comes to you and explains how they can dramatically de-risk your infrastructure. They have a new software product or SaaS that detects everything that has bitten you in the past, as if by magic. However, it isn’t magic; they explain exactly how it works, not every detail, but enough to make you believe it will work. There is a bill, of course. It will be, say, $100k a year to sca…

Microsoft has launched Decision-1, an AI model that returns probabilities for predefined answers, allowing software applications to use its outputs directly instead of processing a free-form response from a large language model (LLM). The model targets tasks such as classifying requests, prioritizing incidents, and checking AI-generated responses. Microsoft says it can handle these decisions with…

Every few weeks, another enterprise leader asks me the same question: Should our AI agents run in the cloud or in our own data center? It sounds like a simple either/or, but it is the wrong way to frame the decision. Agents are not a single workload. They are orchestrated collections of model inference, tool execution, memory state, and integration logic. Some pieces belong in the cloud, some bel…

Developers have never been more inclined to use AI, yet never less inclined to trust its output. In Stack Overflow’s surveys, the proportion of respondents using AI tools in development keeps climbing (44% in 2023, 62% in 2024 , and 83% in 2026 ), but trust hasn’t kept pace. In the 2025 accuracy question , only about 33% trusted AI’s output, while 46% distrusted it. In 2026 Stack Overflow changed…

During my tenure as InfoWorld’s blogger-in-chief I became fascinated with narrated videos of software in action. Tools existed to do that kind of storytelling but the explanatory power of what came to be called screencasting had not yet been widely recognized. Although the medium became a standard way to demonstrate software, and I went on to produce and edit many screencasts over the years, the …